We help our clients create wealth through property management. Contact your local Elders Real Estate property manager to understand your property's investment potential and how we can help you secure the best possible return.
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Our aim at Elders is to make your rental experience an enjoyable one. We take the time to ensure you are aware of Elders expectations in renting with us as well as addressing any needs or questions you may have.
After you have found the home, you want to rent you will need to submit a tenancy application form available on our website and submit to our Property Managers. The form asks for information about all people who will be living in the home, evidence of your past rental history, your past and current employment and proof of income. If you have rented or owned a property before, it is helpful to have suitable references to support your application.
As interest in rental homes is highly competitive and if the property is right for you, it is a good idea to get in quickly.
If your application is shortlisted you will be invited to inspect the property and if you have decided to go ahead, our Property Manager will ask you to sign a tenancy or lease agreement and pay a bond
If you are unsure of anything in the agreement, our fully
trained Property Managers will help guide you through
this process.
Once you have signed a tenancy agreement and paid the bond, our Elders Real Estate specialist will prepare a property condition report, noting the general condition of the property before you move in. The report gives you the opportunity to identify, report or dispute any existing damage to the property within three to seven days of moving in to help avoid any disputes once your lease is over.
Our Property Managers will conduct periodic inspections on the home to touch base and make sure everything is going along smoothly.
As we highly respect our tenants’ privacy, we will always contact you in advance of the inspection, normally between 7 – 14 days. Your Property Manager will check to ensure the property is being maintained and is in the same condition as at the start of the tenancy, taking fair wear and tear into consideration.
Once the inspection is complete our Property Managers will complete a report which will go to the owner of your property and will contact you to discuss any feedback. A guide of what our Property Managers are looking for is available so you are prepared for the inspection. You do not need to be present at the inspection as your Property Manager will use the office key for entry.
From time to time your rental home will need some maintenance and it is a requirement in your lease to report maintenance as soon as possible. You can contact us by submitting a Maintenance and Repair form on our website or directly to our Property Managers. When you contact us, we’ll make it a priority to have the situation assessed and the owner advised for approval so you can get on with living in the comfort of your home. There may be some request not considered necessary so not all maintenance requests are approved.
Urgent repairs or emergencies are managed differently, and it is important that you understand the “Urgent repairs” procedure so we can keep you safe and have repairs dealt with without delay.
Elders uses the latest Property Management systems for our tenants to pay their rent and any tenancy bills. Your rent is due as per your tenancy agreement and at Elders we have a zero-tolerance policy for late rent or tenancy bills.
If you are having trouble with your rent or bill payments our Property Managers will collaborate with you and our property owners to produce an agreement that is suitable for everyone. The key is to be proactive which will work in your favour for making any agreement. It is important that you do all you can to maintain the property and pay your rent and tenancy bills on time to ensure a good rental reference if you do need to move.
60 – 45 days prior to the date of your lease expiring you will receive communication from your Property Manager asking if you would like to renew your lease. This may also be a time that the owner may require possession of the property and you may be provided with a notice to vacate.
If the owner is renewing the lease this may also be a time that the rent is reviewed. Our Property Managers are required to give you notice of this rent increase so you will have plenty of notice. If you feel the rent increase is excessive, Queensland have provision for you to apply to the state tribunal to dispute. Your property manager can also assist with these concerns and discuss these with the property owner as required.
When you do have to leave us, we aim to do all we can to maximise your bond refund. Your rent and invoice payments should be up to date, and you can refer to your ingoing or entry report to ensure the property is left in the condition it was at the start of the tenancy (fair wear and tear by the tenant is considered). It should be clean and any damage that has been caused by occupants of the property will need be attended to prior to handing the keys back. We encourage you to have a conversation with your Property Manager when you give notice to check on any areas they feel need attention so the bond refund can be finalised as quickly as possible.
